Summary: Why is my TikTok not working? Unlock every possible cause behind the issue in this post and learn how to fix it when TikTok is not working.
With over 1 billion monthly active users, TikTok's allure is evident. However, despite its success, TikTok is also error-prone, and one recurring issue that has sparked discontent among users is the 'TikTok not working' problem. This frustrating error dampens the joy of exploring TikTok shorts. Then why is my TikTok not working? Why TikTok won't load any content? Worry not, in this post, we have unmasked every root cause of the issue and provided the best 8 solutions that you can leverage when TikTok not working.
Why Is My TikTok Not Working
Before delving into the solutions, let's first explore some potential reasons why is TikTok not working:
- Excessive or corrupted cache and data
- Sluggish Internet connection
- Server errors
- TikTok down
- Account specific issues
- Device issues
- Country-wide ban
- ...
Based on the aforementioned potential causes, we have compiled the top 8 solutions that you can use when TikTok not loading or working.
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How to Fix the TikTok Not Working Error
1. Update TikTok
Make sure the TikTok app you are running on your device is up-to-date. TikTok releases new updates regularly to fix bugs and introduces new features. And an outdated version could be the chief culprit to blame when your TikTok won't open or not working. Thus update your TikTok app if there is any new version available:
- For Android users: go to Play Store > search for TikTok to see if there is any available update.
- For iOS users: head to the App Store > tap on your profile icon and find TikTok to check if there is an update.
2. Check the internet connection
As apps have increasingly come to depend on network access, your experience with TikTok can be also impacted by weak data or sluggish Wi-Fi signal. And you can switch from Wi-Fi to mobile data to troubleshoot whether or not the 'TikTok not working' issue is related to connectivity (Note: if you are using cellular data, make sure TikTok has permission to use data on your phone).
3. Clear app cache and data
As excessive or corrupted data can eat up too much space and interrupt the operation of the app, shedding the cache and data accumulated could thus drive TikTok to conduct a smooth video playback and work more efficiently. To resolve 'TikTok not working':
Step 1. Launch TikTok on your device, tap on Profile in the bottom right, and hit the 3-line icon in the top right.
Step 2. Click on Setting and Privacy, and tap Clear cache.
Once you have cleared the cache, run the TikTok app again and the problem should have vanished.
4. Restart TikTok or your device
"Have you tried turning it off and back on again?" When it comes to solving performance issues, especially tech problems, rebooting the app or device would usually be the first step to try.
There are many logs and temporary caches created in the background process when running the apps on your phone, and restarting apps can give your system a clean slate and a fresh start. Thus try restarting the TikTok app (or your device) and see if it fixes the 'TikTok not opening or working' error.
5. Check if TikTok is down
App crashes/errors are inevitable given the complications of software development, and the same goes for TikTok as it might sometimes go astray and conks out. To check if TikTok is down, you can use DownDetector or directly enter the query 'is TikTok currently down' in Google search to find the answer.
6. Reinstall the app
If something goes wrong during the previous TikTok installation process, or if your device sometimes fails to write or read TikTok data, reinstalling TikTok can fix the problem. Thus try deleting the app from your phone and redownloading it from either the Play Store (for Android) or the App store (iOS).
7. Check if TikTok is banned in your country
Multiple governmental agencies have imposed or attempted to impose bans on TikTok, and thus if you are from one of these countries or regions, this could be the very reason why TikTok won't open or not working on your device. In such cases, enabling VPN could reconnect your devices to the internet through a remote server in another region, and unlock the TikTok content you wish to watch.
8. Contact TikTok support
If none of the above-mentioned remedies could fix the 'why is TikTok not working' error, try contacting TikTok support by:
- Tweet @TikTokSupport or send a direct message on Twitter with your concern.
- Submit the TikTok feedback form to report the bug.
- Use the Report the problem option in the TikTok app to contact support.
