"I can't log into my TikTok account, my verification keeps failing, and all my video views suddenly dropped to zero. Is my account hacked or banned?" - A TikTok user from X
Recently, TikTok has been hit by a widespread server outage, causing massive disruptions for users worldwide. Many users report being unable to log in, complete phone number or identity verification, load comments, or access normal account data. In some cases, videos show zero views, follower and following counts disappear, and profile changes fail to save — triggering panic and confusion among affected users.
These issues have led many users to fear that their TikTok accounts were hacked, restricted, or permanently disabled. However, based on the scale and pattern of reports across social media platforms, the problem is far more likely caused by TikTok server errors rather than individual account issues. The outage appears to extend beyond TikTok itself, with related apps like CapCut also showing abnormal behavior.
In this article, we'll explain why TikTok may show a "Server Error", what symptoms usually indicate a platform-wide outage, and what you can do while waiting for TikTok’s services to fully recover.
Why Does TikTok Say "Server Error"
A TikTok server error occurs when TikTok's backend servers fail to respond properly to user requests. Depending on the situation, this can affect login, verification, content loading, account data display, and core app functions. In many cases, multiple causes may overlap.
1. TikTok Is Temporarily Down or Experiencing a Server Outage
TikTok may become partially or fully unavailable due to internal system failures, unexpected bugs, or platform-wide maintenance. During such outages, users may see login failures, verification errors, zero views or followers, broken FYP feeds, and missing comments. These issues are usually temporary and resolved by TikTok without user action.
2. Infrastructure Issues or External Factors
Large-scale outages may be triggered by system updates, backend configuration changes, or even external factors such as extreme weather affecting data centers. When this happens, TikTok and related services (such as CapCut) can experience simultaneous instability across multiple regions.
3. Network or Connectivity Problems
Unstable internet connections, weak Wi-Fi signals, VPN interference, or exhausted mobile data can also prevent TikTok from communicating with its servers properly, resulting in server error messages or loading failures.
4. Account-Related Restrictions or Verification Issues
In some cases, TikTok may restrict access to accounts due to suspicious activity, verification problems, or guideline violations. However, if large numbers of users experience the same symptoms at the same time, it is far more likely to be a server-side issue rather than individual account enforcement.
6 Quick Fixes to TikTok Server Error
With a brief understanding of the possible causes, let's see how to fix the TikTok server easily and quickly.
1. Check TikTok Server Status
The primary step before you try any other solutions is to check if TikTok's server is working properly. As TikTok has no in-app feature to check its server status, we have to use third-party tools, for instance, IsItDown, Downdetector, IsItWP, and so on.
They are online tools to analyze whether a website is available and operational. You just need to submit the URL of the TikTok website, tiktok.com, ask the checker to start analyzing, and then you'll get the result in seconds. And you can follow the same instructions to check other website servers.
If TikTok is down currently, wait for it to recover. If it works normally but keeps saying server error, go to the next method.
2. Update TikTok App
Evert time TikTok updates, it'll fix bugs reported by users as many as possible. So there are chances that the server error while logging in to TikTok has been solved in the latest version.
Update TikTok on iPhone
- Open the App Store on your iPhone.
- Type TikTok in the search bar.
- Tap the UPDATE button beside the TikTok logo.
- Wait for it to download and install the latest TikTok app.
- When it completes, re-start TikTok and proceed to log in.
Update TikTok on Android
- Open the App Store on your Android phone.
- Tap the account icon on the top bar.
- Open Manage apps & device and Overview.
- Tap the Updates available option and choose TikTok.
- Launch the latest TikTok app to see if the server error disappears.
3. Clear TikTok App Caches
With too many caches accumulated, the TikTok app runs slowly and incorrectly, thus might leading to account login failure. Therefore, clearing all the caches sometimes is the best way to fix TikTok errors.
Open your profile page on TikTok. Tap the three-line icon to open Settings and Privacy options. Tap Clear cache. Now, try TikTok again to check if the server error is fixed.
4. Check Network Connections
When the uploading server is far below the delivering server, you might experience TikTok server error. You can go to a speed test website like fast.com to check if your network is too slow or unstable. Then improve the connection with the following methods.
- Reconnect your network.
- Switch cellular data or Wi-Fi.
- Stop using VPN and proxy.
- Restart your Internet router or modem.
- Reset the DNS server address.
5. Check Your Login Account
The minimum age of a user is 13 according to TikTok's terms and conditions. If you created an account below the age of 13, you are not eligible for TikTok. And as such, try to register a new account.
In addition to age, many countries and regions limit access to TikTok, like Russia, India, and Pakistan. And as such, you have to get around the restriction by changing your initial IP address with a VPN.
Some users have bypassed all the limits above and can log into their original accounts. But when trying to log in to others, TikTok always says server error. This is because only one phone/email is allowed to be linked per account for account safety. Also, you may accidentally sign up for a new account with the phone number linked to your original account already.
6. Report to TikTok
Still can't resolve the TikTok server error with all the methods above? Try to contact TikTok and submit your issues here: https://www.tiktok.com/legal/report/feedback. The support team will get back to you and figure out the exact cause and solutions in a professional manner.
Final Words
That's all about how to fix TikTok server error. After addressing the one in your case, you can watch and upload videos to TikTok anytime and anywhere.
If you are considering a proper TikTok video editing app for iOS or Android, you can try CapCut, InShot, and KineMaster. If you want a desktop app more capable to make viral TikTok videos, VideoProc Vlogger is definitely worth a shot. It's a free video editor with tons of features incl. beat sync, green screen, aesthetic filters, transitions, etc. Download VideoProc Vlogger on your computer and edit TikTok videos now!
