GoPro Quik Playback Errors
Fixed by VideoProc

[Solved] How to Troubleshoot "GoPro Quik Won't Play Videos" Errors
By Carissa Morland Updated: April 30, 2019

Have you installed GoPro Quik? Those who own a GoPro probably answer YES. Quik, as its name suggests, delivers a quick solution to access, organize, edit and share footage on paired camera. However, it drives people crazy at some point especially when playback errors happen. You can't check the content of your recordings, nor can you edit and share later. In this article, we will discuss Quik playback errors and list all possible solutions (with VideoProc).

Quik Playback Errors and Fixes:

Error 1: Quik choppy playback

Quik choppy playback may lie in older version or unpowered computer. But, the best solution is to compress GoPro 4K footage.

Error 2: No image, perfect audio

If Quik only plays audio and gives a black screen, try to check if Quik can run with your graphic cards and the raw footage is corrupted or not.

Error 3: Quik won't play full clip

Quik can't play full GoPro video on your mobile devices? Don't worry! It is just caused by a Quik editing feature named "Smart Cuts".

Quik Playback Choppy/Jerky of Videos - How to Fix

"I have just installed Quik on my HP Windows 10 laptop (AMD A6-7310 2.0GHz, 8GB RAM) but I am experiencing very choppy playback of videos."

Complaints figure out that Quik playing large or high-definition video (e.g. 4K, slow motion) will be choppy or jerky. There're multiple reasons of this kind of error, from computer hardware to raw footage. Follow the 4 troubleshooting tips and you can get videos from your HERO 8/7/6/5 or other models played properly.

Fix 1. Move GoPro footage from camera's SD card to hard drive.

You'd better copy GoPro videos from SD card to hard drive and then play with Quik on computer to avoid choppy playback.

Fix 2: Update Quik to the latest version.

The latest version of Quik with improvements can handle playback better than older version.

Fix 3: Update computer hardware.

A competent computer is necessity to take multimedia tasks from playback to editing. If you go through Quik not playing videos error, please make sure that you have a GPU supporting OpenGL 3.2 powered on computer and the newest video driver installed.

Additionally, Quik for desktop and certain GoPro footage – 4K and HEVC – have specified system requirement for playback. You should have the computer perfectly met the requirements for solving GoPro choppy playback error.

Quik for Desktop System Requirements OS: Windows 10 64 bit

CPU: Intel Quad Core i7 or better

GPU: Intel Graphics 4000 or better

Display Resolution: 1280x800 (Recommended: 1920x1080)


Hard Drive: 7200 RPM drive or SSD/If external, use USB 3.0 or eSATA

OS: Mac OS X 10.9.X or later

CPU: Intel Quad Core i7 or better

GPU: Intel Graphics 4000 or better

Display Resolution: 1280x768


Hard Drive: 7200 RPM drive or SSD/If external, use Thunderbolt, Firewire or USB 3.0

4K Playback Requirements Integrated Graphics (support 4K external displays/8GB RAM)

• 4th generation Intel® Core™ processor family (Intel Haswell based CPUs) - (Intel® Iris™ Pro Graphics 5200 / Intel® Iris™ Graphics 5100, Intel® HD Graphics 5000 / 4600 / 4400 / 4200)

• AMD A10-7800 APU

Discrete Graphics (support 4K external displays)

• Nvidia GeForce: GTX™ 970/GTX™ 980/GTX™ TITAN Z/GTX™ TITAN Black/GTX™ TITAN/GTX™ 780 & 780 Ti/GTX™ 770/GTX™ 760 & 760 Ti/GTX™ 750 & 750 Ti/GTX™ 690, 680, 670, 660, 660 Ti, 650, 650 Ti BOOST, 650 Ti

• AMD A10-7800 APU

HEVC Playback System Requirements Windows 10

Intel Kaby Lake processor & newer

macOS High Sierra or later

A10 processor & newer

• Macbook® – 2016 or newer | • Macbook Pro – 2016 or newer | • iMac – 2017 or newer | • iMac Pro – 2017 or newer | • 27-inch 5K iMac (2015-2017)

[Recommended] Fix 4: Compress and convert GoPro (4K/HEVC) videos with VideoProc

As a matter of fact, size and format of GoPro footage are seemingly the key factors which will result in Quik choppy playback.

Depending on settings and recording times for GoPro filming, you may get a very large file that Quik can't handle well. And, HEVC codec for recording 4K and slow motion clips on HERO 8/7/6 gives enhanced quality at the same bit rate of H.264 but creates incompatible issue on an unsupported system or unpowered computer. Well, VideoProc, an expert video processor, can help you compress and convert large (4K/HEVC) videos for later smooth playback on virtually all computers and devices.

No More Choppy Playback, Make GoPro Footage Fully Compatible with Quik
VideoProc Can Give a Super Fix!

How to compress GoPro footages:

1. Lower Bit Rate/Resolution/Frame Rate

• Launch VideoProc and click Video button.

• Click "+Video" button to import your GoPro footage.

• Select an output format from "Video" tab, for example "MP4 H264".

• Click "Codec Option" button. Decrease bit rate, resolution and frame rate according to your needs. Then, click "Done".

• Click "RUN" to start compression.

2. Cut/Trim the Video

• Import and select output format following the first 3 steps as above tutorial mentioned.

• Click "Cut" icon.

• Move two green knobs on the progress bar to set start/end time. After that, click "Cut" button. Next, click "Done".

• Click "RUN" button to start cutting.

>> Ultimate Guide of How to Compress/Resize GoPro (4K) Video with VideoProc

How to Convert GoPro HEVC Footages:

• Launch VideoProc and click Video button

• Click "+Video" button to import GoPro HEVC footage(s).

• Move to the bottom of the interface and click "Video" tab. Select "MP4 H264".

• Click "RUN" button to start converting. Hardware acceleration is automatically enabled for helping get the fastest speed to transcode GoPro HEVC to H.264.

>> Ultimate Guide of How to Convert GoPro (4K) HEVC to H.264 with VideoProc

Quik Plays Audio, No Image – How to Fix

"Hi, I have just updated Quik desktop App. I clicked on the video I wanted to play, but it shows blank screen and plays only sound. I have tried to update graphics drivers but still not working. Please help!"

The other common Quik playback error is reported as black screen. Quik only gives audio but no image after importing a GoPro video. Sometimes, to enable GPU setting can help troubleshoot this issue but sometimes, it may caused by raw file from GoPro cameras.

Fix 1. Run Quik with Intel graphic cards.

• Right click Quik for desktop icon.

• Click "RUN with Graphics Processor".

• Select "Integrated" option.

Possibly, "Run with Graphics Processor" option does not exist because of graphic cards (AMD not Intel or Geforce GPU). If so, we highly suggest you trying to compress or transcode your GoPro footage following fix 4 for Quik choppy playback.

Fix 2. Repair your GoPro file.

Play your GoPro video with other players (Windows Media Player/QuickTime). If it still shows black screen, you may get a corrupted file which is probably caused by wrong operation while filming or SD card issue.

If the video is very important, download and install video repair software to recover data. If not, record a new video with the same content.

Quik Won't Play Full Video on Mobile – How to Fix

"Quikstories won't play the full duration of any video - only approx 30% of any clip, i.e. 3secs of 9 sec clip or 90 secs of 6min clip."

Quik app for mobile embeds an option named "Smart Cuts" to automatically pick the best clips from your video so that you may get an incomplete segment, not whole footage. To make Quik play full clip, you can turn off Smart Cuts and manually trim the clip instead of auto cutting.

1. Tap on preview and enter into EDIT View.

2. Tap on "scissors" icon and select "Trim".

3. Disable "Smart Cuts" and then you can play the full video.

Bottom Line

"Quik won't play videos" error frequently appears even though we install the latest version, have a great computer or record an intact raw footage. Personal experience tells that sometimes Quik admittedly gives a poor performance to play and edit 4K and HEVC videos on desktop. It is highly advisable to compress or convert GoPro 4K/HEVC files (to H.264) to decrease CPU usage during playback and gain a smoother performance as well as solve HEVC incompatible problem on some devices.

VideoProc takes full advantage of full hardware acceleration invoking GPUs (Intel/AMD/NVIDIA) for video encoding, decoding, processing to achieve the fastest speed of video compression and conversion. With VideoProc, you can not only enjoy quick GoPro (4K) video processing, but get a resulting file with almost lossless quality.

Try VideoProc to Process Your GoPro (4K) Footage Now!

Related Article
Carissa Morland

Carissa Morland started copywriting since 2014 as a member of Digiarty. She provides a wealth of multimedia solutions, music and movie releases, sports events etc. Keeping eyes on tech news, she offers valuable information of trending high-tech and gadgets from smartphones/tablets to desktops. She is a shutterbug and enjoys sharing personal experience to film and process videos/photos.

How to GoPro Video Processing Fix Quik Playback Errors

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