Home > Troubleshooting > Fix "MOV File Import Error" in Adobe Premiere Pro

By Farrah Penn - Last Updated: Contact Author

Can't Import MOV to Adobe Premiere Pro/Elements [Solved]

MOV file format seems one of Adobe Premiere Pro and Premiere Elements supported native video formats for import. But the weird thing is that Adobe Premiere Pro and Premiere Elements will reject to import some Apple QuickTime.mov files created by iPhone, GoPro, Canon camera, DJI drone, iMovie, Final Cut Pro, and more.

The error message goes like, "File format not supported", "Unsupported format or damaged file", "The file has no audio or video streams", "Codec missing or unavailable" and "32-bit QuickTime support ending". Or, Premiere Pro and Premiere Elements only import audio from MOV files for you. You can only add the Apple MOV video to the timeline of Premiere Pro as an audio track, instead of a video track. Just sound, no video.

MOV File Not Supported by Adobe Premiere
MOV File Not Supported by Adobe Premiere

Why certain Apple MOV video files cannot be imported into Adobe Premiere Pro/Elements?

Reason 1: Your Adobe Premiere Pro/Elements version is too old to support the MOV files. For example, Adobe Premiere Pro CS5 supports some MOV files, but it doesn't provide native file support for MOV files recorded by JVC ProHD camcorders until the release of Adobe Premiere Pro CS5 software version 5.0.2. So, if you are using an old version, please to the newest version.

Reason 2: Your MOV files are corrupted. You can check whether your MOV file can be recognized and played properly using other programs. If not, repair it using a professional video repair tool.

But broadly speaking, the major cause is that some required codec is missing so that the file format is not supported. Therefore, transocding MOV file is the the most effective yet easiest solution recommended by us.

Codec missing is the major cause for "Can't Import MOV File" The Key: Transcode Unrecognized MOV File to a Fully Adobe-Compatible Format.

Analysis: Adobe Premiere Pro and Premiere Elements support MOV files, but MOV is a multimedia container format which contains various types of data encoded using one of several different codecs. A MOV file can use MPEG-4, MJPEG, H.264, HEVC, GoPro CineForm, or other video codec for compression. To import MOV files successfully, Adobe Premiere Pro or Premiere Elements needs to be compatible with the specific codecs used in the MOV files. If not, you'll experience MOV importing error. Next, let me show you how to fix "can't import MOV to Adobe Premiere Pro/Elements" problem caused by incompatible codec.

Transcoding should be a very helpful method. If you have Adobe Media Encoder, you can use it for video conversion. If you don't have that tool or can't manage to convert problematic MOV files to desired format with Media Encoder, you might as well try an easier-to-use yet powerful video converter and decoder - VideoProc. To solve the MOV or other incompatible issues, you're suggested to download and install VideoProc on your PC or Mac computer first.

Preparation: Free Download VideoProc to Convert MOV to Editing-Friendly Codec

VideoProc - One Stop Video Processing Tool for Premiere and NLEs

  • Support 420+ formats, from MOV to the latest AV1
  • Transode media files to Premiere-compatible codec and format
  • Easy editing experience: cut, crop, merge, stabilize, remove fisheye distortion
  • Support 3-level GPU acceleration to relieve the burden from CPU

Download VideoProc on Windows

Download VideoProc on Mac

Step 1. Open VideoProc, click Video button, and then import target MOV file into this program by dragging-and-dropping or by clicking +Video button at the top left corner.

Import MOV Video File(s)
Import MOV Video File(s)

Step 2. Click the Video tab or Target Format at the bottom. Choose a format preset that Adobe Premiere Pro/Elements can support, for example, MP4 (H264, AAC), AVI, and MPEG2. And MP4 encoded by H264 is recommended. Optionally, you can click the gear icon to adjust frame rate, resolution, bit rate, and more.

Choose a Target Format for Converting
Choose a Target Format for Converting

Step 3. You can cut, crop, merge, rotate, change video speed, fix A/V out-of-sync problem and make some easy video edits in a linear manner with VideoProc since it is also a video processing program with full GPU acceleration technology.

Step 4. Hit RUN and it will begin fast video decoding, conversion and processing your MOV video at one go. Hardware acceleration can be enabled to speed up the processing, only if your computer has supported graphics cards.

Once done, import the resulting file to Adobe Premiere Pro or Premiere Elements and see if it can be imported and recognized as a video file.

Possible Solution 2: Install QuickTime or Required Codec to Fix Can't Import MOV to Adobe Premiere Error. +

QuickTime comes with many popular and general-purpose codecs, so installing QuickTime may be able to resolve import error caused by missing codec. After installing QuickTime, restart your Adobe Premiere Pro/Elements and check if it can import MOV video files now.

Step 1: Download QuickTime on your PC or Mac. Note: QuickTime 7 for Windows is no longer supported by Apple.

Step 2: Install Quicktime:

  • 1. You should read its License Agreement carefully, and scroll down to see the rest of the agreement.
  • 2. You should choose the setup type between Typical and Custom that should be decided by whether you are a common user or advanced user.
  • 3. Change the Destination Folder from Disk C to other disk to save space in C, and click Install.

Step 3: After finish installing QuickTime, you have to restart your Adobe Premiere Pro.

Step 4: Check Whether it can import MOV video files.

  • Important Notice: QuickTime has been officially discontinued on Windows, so there supposedly is a security risk. Windows 10 users may find it doesn't work. This is because Windows 10 does more security things than Windows 7 and Windows 8.1 do.

If you can't install QuickTime or still can't import MOV to Adobe Premiere Pro/Elements after installing QuickTime, you can download and install required codec from established sources to have a try. Before doing that, you'd better backup all your files because installing a new codec typically causes some video or audio files to become unreadable.

One more thing, Adobe suggests not downloading codec pack software to avoid codec conflicts.

Go Back to the Easiest and Most Effective Solution

Possible Solution 3: Rename the File Extension to Fix MOV File Not Supported by Adobe Premiere Error. +

Maybe we don't have to make things so complex. To fix import errors "The file has no audio or video streams" and "32-bit QuickTime support ending", sometimes we just need to rename the file extension from .mov to .mp4, .m4v, .avi, .mpg, or other format.

This trick does get many users out of trouble. However, it isn't guaranteed to work. Some people still can't load files to Premiere Pro/Elements successfully.

"I changed it to both avi and mp4. MP4 has an audio sync issue and avi pops open a windows with a damage or unsupported format. "

"Can import now but just hear the sound and can't see video coz it gone green!!!"

"I'm still not able to import file it's showing some 'the Importer reported a generic error'."

Some people even are not allowed to rename the file extension for some reason.

Go Back to the Easiest and Most Effective Solution

Final Words:

The major cause that Adobe Premiere Pro CC fails to import MOV files is that some required codec is missing and the file format is not supported. Therefore, transocding MOV file using VideoProc is the the most effective yet easiest solution recommended by us.

Besides converting videos, VideoProc is also able to perform some video editing tasks, including cutting, trimming, merging, splitting, deshaking, denoising, adding special effects, and more. The operation is really beginner-friendly. Moreover, it can digitize DVDs, convert audios, download videos and music from 1000+ sites, and record screen and webcam.

  1. Download VideoProc on Windows
  2. Download VideoProc on mac

Why Is VideoProc Your Choice? See What Tech Websites and Customers Say about Us

Produced by Digiarty, a solid software company
with over 9,000,000 satisfied users
from 79 Countries

"VideoProc is an easy-to-use yet powerful video processing application suite for all types of users. It lets you convert, edit, resize, adjust, download and record all kinds of video files in the blink of an eye."

  • Since 2016
  • 9,000,000 Users
  • 100% safe
  • Money Back


Farrah Penn

Farrah Penn has been a copywriter at Digiarty since 2014. Because of the occupational requirement and personal interest, Farrah has carried on broad and profound study and researches to multimedia related stuff, popular electronic devices and multimedia programs in the market.

Home > Adobe Troubleshooting > How to Fix MOV File Import Error in Adobe Premiere Pro