Easter Super Bundle Sale

FAQ

• Is it safe to purchase product via your website?

  Yes, it is 100% secure to buy product via videoproc.com. It has enabled HTTPs and SSL encryption to protect your security on the site. In addition, we use 2Checkout for their expertise in providing a safe and reliable payment processing service, which is PCI Level 1 certified and ISAE 3402 / SSAE 18 compliant with BBB A+ accreditation.

• Why does this bundle include VideoProc, WinX(MacX), and DearMob software?

  VideoProc, WinX(MacX), and DearMob are software products developed and owned by Digiarty Software, Inc. Each product focuses on a different area of digital media management: VideoProc Converter AI specializes in AI-powered video processing, conversion, and enhancement; WinX DVD Ripper (MacX DVD Ripper) focuses on DVD backup and digitization; and DearMob iPhone Manager helps users transfer, manage, and back up iPhone data.
  By combining these complementary tools into one bundle, Digiarty provides a more complete media toolkit and better value for users. Each product comes with its own license and can be downloaded and updated from Digiarty’s official websites. Customers also receive full technical support for all included software from the Digiarty team.

• What’s the difference between the Yearly and Lifetime license?

  The Yearly License provides access to VideoProc Converter AI, WinX DVD Ripper Platinum (MacX DVD Ripper Pro), and DearMob iPhone Manager for 1 year on up to 3 computers, including all updates released during the subscription period.
  The Lifetime License provides permanent access to all the bundle software on 1 computer, including free lifetime updates for the purchased version and all future versions.

• What license types and support are included for the bonus gifts?

  Bonus gifts may include either a 6-Month License or a Full License (Full Version). A 6-Month License must be activated before the activation deadline and provides full, unrestricted access for 6 months, while a Full License (Full Version) offers lifetime access to the current version with all features unlocked, though future upgrades may not be included. Support for each product is provided by its respective developer, and activation instructions will be included after your purchase.

• Does the price include tax?

  Because sales tax rates vary by countries/locations, the products listed on our website are quoted with tax excluded. A sales tax may be applied based on your local taxation law. You are able to find how much tax you will be charged for a specific order in the shopping cart. The tax you pay will be collected and handled by our payment processor and then passed on to the relevant government.

• What payment methods do you accept?

  We accept Visa/MasterCard, JCB, American Express, Discover, Sofort Banking, Direct Debit, iDEAL, Bank/Wire transfer, Carte Bleue, Giropay, Alipay, WeChat Pay, Konbini, etc. All our prices are listed in US dollars. After clicking the 'Buy' button, our payment processor, 2checkout, will display the corresponding currency and the final price in your country. You can also switch to USD, EUR, GBP, AUD, TWD, HKD, or other currencies in the shopping cart before checkout.

• How to activate code after place the order?

  You will get the license code by email instantly after place the order. Then follow the below guide:
  Step 1: Run your VideoProc Converter.
  Step 2: Find "Register" button in the right corner. Hit it and it will pop up a register window.
  Step 3: Enter your licensed email and the "Lifetime License Code" you purchased from above -> click "Activate".

• What's your support service?

  Knowledgeable representatives available to assist you through email response within 24 hours for any purchase or program problems. Email support@videoproc.com

• What's your refund policy?

  To prove our confidence in VideoProc Converter and its value to you, we are offering a 30-day money back guarantee. We provide refunds within 30 days from the purchase date if VideoProc Converter cannot normally work and we cannot solve it within an acceptable period or provide a temporary solution.