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How to Fix Windows 10 Videos Stop Playing Error

By Cecilia Hwung | Last Update:

As a major release of the Windows NT operating system, Windows 10 resuscitates some of the top features of Windows, bridges the gap between PCs and tablets, and greases the wheels of Microsoft's proceeding innovation streak. Delivering a vastly-improved vision for most Windows users, Windows 10 still receives negative reviews in certain respects, and one falls on the 'Windows 10 videos stop playing' issue that users constantly run into 'videos not playing' situations in Windows after the update comes out. It is irritating as people are hit by video playback errors while failing to find the causes and crack the issues. But worry not, in this post, we are going to probe deep into the matter and reveal the top fixes to the problem.

Windows 10 videos stop playing

Why Videos Stop Playing in Windows 10

Before we go straight to the climax, let's take a look at some of the specific cases caused by the 'Windows 10 videos stop playing' error:

  • Videos won't play after Windows 10 upgrade.
  • Blurry, choppy, or jerky video playback.
  • Video plays sound but no picture.
  • Video not playing after download.
  • Black screen when playing videos.

And the reasons leading to these failures are but not limited to:

  • An outdated video driver.
  • The absence of the right video codec.
  • Corrupted or damaged video files.
  • Obsolete media players.
  • An older version of Windows 10.
  • The malware to blame.

Directed at the possible causes brought above, we present you down below the top 7 solutions to fix the 'Videos stop playing in Windows 10' error.

How to Fix 'Windows 10 Videos Stop Playing' Error

1. Uninstall and reinstall the drivers

After performing a reinstall or upgrade of Windows 10, the system functionality might go down the proverbial tubes, and the prior guilty culprit could very well be the graphic driver. Video playback errors can often be tied to corrupted or outdated drivers. Thus keeping your graphics driver current can ensure the normal operation of your system and enhance your video viewing experience.

Step 1. Press 'Windows+R' to open the Run window, and input 'devmgmt.msc' to activate the Device Manager.

Step 2. Locate the 'Display adapters', double click to expand the devices included in that category.

Uninstall the Graphics Driver

Step 3. Right-click the device you wish to uninstall the diver for, and use the option to 'Uninstall' device. Check the 'Delete driver software' option in the confirmation box to remove the driver package.

Reinstall the Graphics Driver

Note: You can also try the 'Update driver' option if the display driver is not compatible with the current Windows version.

Step 4. Go to the 'Action' menu in the toolbar at the top, select 'Scan for hardware changes' to reinstall the driver.

2. Convert video formats and codec

If it is the video incompatibility issue that is considered the punching bag, then the easiest way out is to convert the video to a more accessible format and codec. It is known that Windows 10's built-in video apps require an additional HEVC codec ($0.99 from the Microsoft Store) to play H.265 video, which is disturbing but actually comes with a free workaround - convert HEVC videos.

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3. Run Video Playback Troubleshooter

The built-in Windows 10 Video Playback Troubleshoot could assist users to detect and fix various video playback errors. Follow the steps below and check if it helps.

Step 1. Press the Windows button, and input troubleshooting in the search bar.

Step 2. Select Troubleshooting setting > Video Playback, and click 'Run the troubleshooter' button.

Video playback troubleshooter

4. Adjust audio playback

A higher bitrate means better video data, which requires more bandwidth, and thus adjusting the audio playback might also help fix the videos stop playing in Windows 10 problem.

Step 1. Navigate to the sound icon in the bottom right corner of the taskbar, right click it and select 'Open Sound Settings'.

Step 2. In the Setting window, find 'Sound Control Panel' under 'Related Settings' near the top right.

Step 3. Click on the default playback device, and select 'Properties'.

Step 4. Go to the 'Advanced' tab, and in the drop-down menu, select '16 bit, 44100 Hz (CD Quality)' option. Click Apply, and then you go back to the player to see whether the problem has vanished or not.

change audio playback

5. Check with other media players

Since the default media player in the Windows system might sometimes not be able to run a wide array of video formats, thus triggering the video playback freezes or other errors. If this is the scenario you run into, try other media players like VLC, 5K Player, GOM player, etc., and find out what programs work best with your video files.

6. Check for available Windows updates

Make certain your Windows device is running the latest system since the outdated version could interrupt the system operation and also the normal video playback.

Step 1. Press 'Windows + I' to open the Setting panel, and go to the 'Update and Security'.

Step 2. Find Windows Update, click on Check for updates to see if any update is available.

check updates

7. Increase processor rate

If you are at a medium/low-end laptop situation that runs Windows 10, you might be facing the high definition videos not playing problem, because the Windows 10 usually sets the power mode to be 'Balanced' which compromises some of the system capabilities, one being the optimized video playback. Thus to enable a smooth video playback, you can try switching the power plan to High Performance. But note that the feature isn't always ideal since it might lead to overheating and power-draining issues.

Step 1. Hold 'Windows+R' and input 'powercfg.cpl'.

Step 2. In the Power Options window, click on 'Change plan settings' under the Balanced mode, and then click on 'Change advanced power settings'.

Step 3. In the Power Options dialogue box, go to 'Processor Power Management' > 'Maximum Processor state', and see if the Plugged-in percentage is 100% or not; if not, increase it to the maximum, and click OK to apply the changes.

power plan options

About The Author

Cecilia Hwung is the editor-in-chief of Digiarty VideoProc. With over a decade of experience, she specializes in delivering insightful content on AI trends, video/audio editing, conversion, troubleshooting, and software reviews. Her expertise makes her a trusted ally in enhancing users' digital experiences.

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VideoProc is a primary branch of Digiarty Software that is a leading multimedia software company founded in 2006. It endeavors to provide easier hardware-accelerated video audio editing and conversion solutions. The installed base of the VideoProc product has reached 4.6 million units from 180 countries since its release 5 years ago.

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